Lights of America

FAQ

Where can I purchase Lights of America products?

You can purchase Lights of America products from our Authorized Distributors. "ESP" at 1-800-377-4545 or you can view and purchase our complete product line by clicking here ESP. To view and purchase our replacement bulbs please contact "EFI" at 1-800-379-4121 or online by clicking here EFI.

How long is the warranty on my light fixture?

Lights of America offers a two year or three year warranty policy on its products. Each product has a warranty policy written on the product package. Please check your package for the policy covering your product.

Which stores sell Lights of America products?

All of our current products are sold in most major retail stores throughout the United States. Please contact your local stores to see if they stock our products. For example, Wal-Mart, Sam's Club, Costco, Ace Harware, Do-it-Best, etc. In Canada please contact your local Wal-Mart, Costco and Home Hardware.

Can I use CFL’s in a completely enclosed recess can?

CFL’s are NOT designed for this use due to the heat caused by the CFL being completely enclosed.

Why can I not use CFL’s in the dimmer circuit?

All fluorescent bulbs require a certain voltage to light and maintain that light. The dimmer circuit is designed to reduce the voltage supply to the fluorescent. Most CFL’s will not work if the voltage drops below 100vac.

Are there any fire hazards with my Lights of America light fixtures as I have them installed throughout my house?

The plastic housing for all Lights of America models is made with Polycarbonate Plastic and this will not catch on fire.

How should I dispose of a CFL?

Thank you for searching for a way to dispose of your light in an environmentally conscious manner. Unfortunately, State and Federal regulations are ever-changing, and therefore we do not wish to misguide you. The best way to learn how to dispose of your light is to contact your local waste management company or recycler. To find a residential recycling program you can contact: www.LAMPRECYCLE.org or please call 1-800-clean-up.

What should I do if my CFL breaks?

1) Carefully sweep the fragments.
2) Wipe with a wet towel.
3) Dispose of all fragments including wet towel into a sealed plastic bag
4) Follow all disposal instructions in your area.

* DO NOT use a VACUUM

What are the risks associated with Mercury? Should I be concerned using CFL’s in my home?

CFL’s are safe to use in your home. No mercury is released when the bulbs are in use and they pose no danger when used properly. All Lights of America manufactured CFL's contain approximately 2-3 mg of mercury.

How do I change the photo lens cover?

The photolens prys out of the front of the unit using a small flat blade screw driver.

How can I get replacement bulbs?

Replacement bulbs are available at many retailers, our online store or at our service center - Energy Saving Products at (800) ESP-4545

What is Lights of America's warranty replacement procedure?

We have a warranty on all of our products (replacement bulbs excluded). If you purchased your product within thirty (30) days, most stores will allow you to exchange it directly from them (with receipt). Click here to see our Warranty Policy

In the event that you are outside of the store's exchange policy, Kindly follow the steps below:

1. We require a copy of your purchase receipt: By providing us with a copy of your sales receipt we may ensure that your replacement falls within our one (1) two (2) or three (3) year warranty period. Please send us a copy of your receipt along with your returned product (see #2 below).

2. Please send the product you purchased to the address listed below. Postal mail with a delivery confirmation is preferable.

Consumer Affairs Dept.
Lights of America, Inc.
611 Reyes Dr.
Walnut, CA 91789

3. Please include a note with your return stating your full name, mailing address, phone number, and a statement describing why you are requesting an exchange. Upon receiving your entire package, we will process your request. If the return is covered by our warranty a replacement will be sent. If the return is NOT covered under warranty a representative will contact you and inform you of their findings

Here is a list of commonly asked questions associated with warranty replacements:

Q1: What does your warranty say?
Every product has a warranty policy written on the product package. Please check your package for the policy covering your product. Our warranty policies are also listed on our website. For online purchases, this warranty is only valid if the products are sold by an authorized reseller listed on www.lightsofamerica.com.

Q2: I do not have my receipt. How do I get a replacement under warranty?
A receipt is required for all warranty replacements. We do not honor the warranty without a copy of your dated receipt, which must fall within the warranty period (commencing at the date of purchase).

Q3. How can I get a copy of my receipt?
Some stores are able to reprint a duplicate such as, Costco, Home Depot & Sam’s Club. If you are unable to find a duplicate receipt, please contact the store you purchased from and ask about their return policy.

What is CRI?

CRI stands for color rendering index, which is an indicator of light color quality. It is scaled from 1 to 100. CRI is important in a home because it affects how furniture, decorations, and even people look. Incandescents are considered the best at 95 to 100. Newer Tri-Phosphor Fluorescent -this is all Lights of America uses: CRI 84- is rated above 80, while mercury vapor and old fluorescent are 62 or above. Using CRI with 84 or better gives very little color shift loss.

Why are CFLs more expensive than incandescent bulbs?

Our products use integrated circuit technology which prolongs the life of the bulb, and consumes less energy. So While the units are more expensive to buy, they save you money in the long run.

I’m looking for an outdoor light to use on a motion detector and prefer to use fluorescent lighting to save energy.

Lights of America ® Fluorescent lamps and fixtures are not suitable for use with motion detectors. However, A LED light bulb would be perfect for a motion detector circuit.

The installation documentation states that my Security Fixture cannot be used with a motion detector. Can you please explain why?

Our Security Fixture's have an electric ballast and work at a high frequency. Most motion detectors also work on high frequency. This similarity can cause the light to malfunction.

What is the life expectancy for Lights of America’s fluorescent bulbs?

The life expectancy for all fluorescent bulbs is not measured in years but in hours. The average life expectancy is between 6000 – 10,000 hours.

Does Lights of America’s “Sun Light Lamp” give off natural sunlight similar to the sun? If so will I get a tan?

Lights of America’s Sun Light Lamp puts off “generated” UV light. All of the UV rays are absorbed in the glass tube. Therefore it will not get you tan.

All information provided herein is accurate to the best of our knowledge and is for informational purposes only. No liability is assumed by Lights of America, Inc. for any errors or omission of specification data. Please visit "contact us" and submit your inquiry to the customer service department at Lights of America for the most accurate and up to date information. All information provided herein is subject to change without notice. @Copyright 2012 Lights of America, Inc. All rights reserved.